At Calming Scents Candles & More, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new, gently used or defective condition (due to materials or craftsmanship) for a refund subject to our 30-day terms of the Return Policy
- ORIGINAL RECEIPT: 30 days or less from the original purchase date, cash, credit card, debit card and PayPal purchase refunds will be issued based on the original tender; thereafter merchandise credit will be issued. Refund amounts are based on the purchase price shown on the original receipt (excluding any shipping and handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Your shipping confirmation email can be used as a receipt.
- NO RECEIPT: Merchandise credit will be issued based on the lowest selling price of the item, factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons that may have applied.
For orders shipped within the United States, use the step-by-step instructions below to return by mail:
- If you received a damaged, defective, or wrong item from your online order, please contact us right away.
- Online purchases may not be exchanged by mail. If you'd like another product, we suggest placing a new order.
STEP 1: Package your items and your Shipping Confirmation email.
- Place your items in a box — the one your order came in can easily be reused — along with any necessary packing materials.
- Print and enclose the top half of your Shipping Confirmation email to use as your return receipt.
- If you are unable to include your Shipping Confirmation email because you lost the email or don’t have access to a printer, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.
STEP 2: Take your package to the carrier of your choice.
- Be sure that your return is properly insured and trackable, so you’ll be able to ensure your package arrives as expected.
- You will be responsible for the shipping cost of your return.
- Keep the tracking information until your return has been processed.
STEP 3: Mail your package to the following address:
- Calming Scents Candles & More
Returns Department
17046 Mock Rd
Berlin Center, OH 44401
Once we receive your items, we’ll send you a Return Order Confirmation email with all the details.
STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.